Support & Download

How to turn off and turn on the label maker?

To turn on the printer, press and hold the switch button for 3 seconds. To turn off the printer, also press and hold the switch button for 3 seconds.

How to do a quick reprinting the same content?

When you have printed at least one label designed in the app and while the printer is on, press the switch button once it will repeat the same printing once.

How to calibrate the label position after I have inserted a label?

Press the switch button once, it will discard one label. Then the printer is fine and in correct position to print coming labels.

Why does the label maker unable to connect by Bluetooth?

Please make sure Bluetooth is switched ON on your mobile device. The printer needs to be searched and connected via NIIMBOT app, particularly important for iOS user. Directly using the phone Bluetooth to connect the printer may fail. And please also make sure when installing the NIIMBOT app, it is granted with permission to use phone Bluetooth.

Why is the label printed off-center even if I have aligned the text to center?

This may happen after a new or another label being inserted. The printer will take the first one to align. Please try to print a second label and it shall be aligned. If the alignment is still a bit off, we can use the offset function. After clicking Print icon on label edit page, before pressing the print button, there is a “Settings” button in grey next to the printer. We can add some horizontal and vertical offset to calibrate the alignment.

Does label maker support bulk printing?

Yes, you can download the “NIIMBOT” app and import the excel file for bulk printing.

I cannot charge my printer. Why?

You may try another USB cable and adaptor and check if the problem persists.

If the problem still persists, please contact us via mail or facebook messenger.

1. Share with us the serial number. It is printed on the packing box.

2. Send us a short video of no response with a long press for 10 seconds. You can kindly contact us at info@coolerton.com

My printer cannot detect the label. Why?

There is an IC installed to each of the label. In very rare case or due to transportation, the IC may have been damaged and cannot be detected. Please use the “Scanning” function once you opened the app. We can then scan the barcode of the label package box/bag and the template will show on the app for edit.

“Please use the new version paper and tighten it and re-place it” message is show after I inserted the label and closed the lid. Why?

This is same case to the label not detected by printer. The same message shows if you closed the lid and no label is inside. In very rare case or due to transportation, the IC may have been damaged and cannot be detected. Please use the “Scanning” function once you opened the app. We can then scan the barcode of the label package box/bag and the template will show on the app for edit.

The text on the label is not clear. Why?

There are several possible causes.

• The printer is not fully charge or running in low battery. Please recharge the printer

• Sometimes some font type to some language may lead to characters too thin. Please try another font type.

• Please try make the font BOLD.

• Please try to increase the “Print Density” on print page.

How long does the label content keep?

The life expectancy of the label can keep at least 2 years. The effective working temperature of the labels is below 70 °C/158 °F. The content usually last longer than 2 years in the effective working temperature.

What is the printing method used by label maker?

NIIMBOT label maker is using thermal printing on laminated labels. It just takes a printer and thermal paper to print. The labels are environment friendly without ink / carbon band / cartridge.

Are the labels UV-proof?

The labels are laminated and sunlight UV-proof. But if they are exposed to high intensity of UV, for example, UV torch, the content may fade gradually in a shorter period.

Are the labels environmentally friendly?

Yes. The labels are tested with US standard by SGS, US EPA 3550C.

How can I know the label maker is charging?

The light of the label maker would be blinking while it’s in low power or charging. If you are using a SuperCharge adaptor (e.g. 65W or above), the printer may not be charged. Please use a USB 2.0 charger.