*1. What payment method do we accept right now?
1) PayPal Payment for all orders with our PayPal account.
2) We can accept credit card if total value of the order is more than 200USD, there is the credit card option when your order is more than 200USD.
3) Bank Transfer. For this payment method, two requirements should be met with. First, the total price of the order should be more than 500USD. Second, the shipping time would be delayed for 1 week. Because items are shipped after we get the payment. And it takes us a week to get the payment if customer pay the items via Bank Transfer. If you can meet the above requirements, please contact with us at cs@bornprettystore.com. And we'll email you our bank details.
*2. What CURRENCY are we using for the items?
All the items are in US Dollars. You could transfer the currency in your PayPal account. If any needs, you could email the PayPal company for help.
*3. Can you ship the item to our country?
Yes, we ship worldwide. So please feel free to purchase items on our website.
*4. How much is the shipping fee?
We can ship free to all over the world.
*5. When will you ship our order?
Orders will be processed in 48 Hours after we get your order details and payment. For the long-time holiday, we'll post the info on our website and reply you automatically via emails.
*6. How will you ship our order?
Items are always shipped via airmail or registered airmail. We can also supply you EMS, DHL, UPS, TNT and so on. but we will not pay for any customs duty if your country charge it.
*7. Which shipping company are you used for the shipping?
Usually your local post office will ship the parcel to your address.
*8. How long will receive the order?
International delivery usually takes about 7–15 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 10 and 20 days to arrive at their destination but can take longer from time to time. If your order is shipping to Brazil or Russia, it will take about 30 days to arrive at their destination but can take longer from time to time.
*9. Can you send a confirmation or tracking information after shipping?
Yes, we will send you an email after the shipping, and you can also logo in your account and check the order status or the tracking information.
*10. How can we have a return or refund?
If for some reason you're not satisfied with our service or product quality, please contact us within 3 days after you get the package, you can return the products to us in original package and we will refund your money after we get the package!(Shipping cost is not refundable and you should be responsible for the return shipping).
*11. What about the import taxes or duties?
Customers are responsible for the customs and import duties. We will declare the value as less as possible, but only on a reasonable basis. We ship hundreds of orders to worldwide one day, and it works fine.